Refund policy

Effective Date: 03/03/2025

At Simtol Foods, we want you to love our products. Please read our shipping and return policy below:

Shipping

• Processing Time: Orders are typically processed within 1–2 business days.

• Shipping Time: Standard shipping within the U.S. typically takes 3–7 business days.

• Tracking: You will receive a tracking number once your order ships.

• Shipping Carriers: We use USPS, UPS, and FedEx based on the order and location.

• Shipping Area: Currently, we ship within the United States only.

Returns & Refunds

Due to the nature of food products, we do not accept returns once a product has been opened or used. However, we are happy to issue a refund or replacement for:

• Items damaged during shipping

• Incorrect items received

• Products that arrive defective or unusable

To request a refund or replacement, please contact us within 7 days of delivery with your order number and a photo of the issue: info@simtolfoods.com.